Contact information
Contact Policy
Effective Date: 14/02/2026
Business Name: Pulse Pad
Website: https://www.pulsepad.net/
At Pulse Pad, we value our customers and are committed to providing timely and professional support. This Contact Policy outlines how and when you can reach us.
1. How to Contact Us
For questions, concerns, or support requests, please contact us through one of the following methods:
Email: droptradeship1@gmail.com
Phone: 07879987980
For the fastest response, we recommend contacting us via email.
2. Customer Support Hours
Our customer support team is available:
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Monday – Friday: 08:00-16:00
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Saturday – Sunday: Closed
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Closed on public holidays
Messages received outside business hours will be responded to on the next business day.
3. Response Time
We aim to respond to all inquiries within:
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24–48 business hours
During high-volume periods (sales, holidays, promotions), response times may be slightly extended.
4. Information to Include
To help us assist you as quickly as possible, please include:
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Your full name
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Order number (if applicable)
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A detailed description of your inquiry
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Photos (if reporting a damaged or defective product)
Incomplete inquiries may result in delayed response times.
5. Order-Related Inquiries
For questions about:
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Order status
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Shipping updates
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Returns or refunds
Please reference your order number in your message.
6. Inappropriate or Abusive Communication
Pulse Pad is committed to maintaining a respectful and professional environment. We reserve the right to:
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Decline service to individuals who use abusive, threatening, or inappropriate language
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Refuse communication that is fraudulent or violates our policies
7. Business & Partnership Inquiries
For collaborations, wholesale, or partnership opportunities, please contact:
dropshiptrade1@gmail.com
Subject Line: "Business Inquiry – Pulse Pad"
8. Policy Updates
Pulse Pad reserves the right to update this Contact Policy at any time. Changes will be effective upon posting to our website.